سياسة الإرجاع والاستبدال

Effective Date: June 10, 2023

At Rana for cake, we are committed to providing high-quality digital products and ensuring your satisfaction. We understand that sometimes a purchase may not meet your expectations. This policy outlines our guidelines for returns and refunds.

We believe in transparency and trust with our customers. The digital products sold by our company are complete and include everything indicated on the product pages before checkout. These products also match the descriptions we promote online and offline through our official media channels.

We are not responsible for any misleading information you may have received or encountered from third-party sources that are not officially affiliated with us.

1. Our 10-Day Refund Policy

We offer a 10-day money-back guarantee for our digital products. If you are not satisfied with your purchase, you may request a full refund within 10 days of your original purchase date.

2. Eligibility for Refund

To be eligible for a refund, your request must meet the following criteria:

• Timeliness: Your refund request must be submitted within 10 days of the original purchase date.
• Usage (For Courses/Downloads):
  For online courses or downloadable content, a refund will generally be granted if you have consumed less than 20% of the course content (e.g., watched less than 20% of the video lectures, downloaded less than 20% of the files).
• Direct Purchase: The product must have been purchased directly from the Rana for cake website (https://learn.rana-academy.site/).
• Purchases made through third-party platforms are subject to their respective refund policies.
• Compliance: Your use of the product must not be in violation of our [Terms & Conditions] or any other policies.
• Fair Use: We reserve the right to refuse a refund request if we detect potential abuse of our refund policy (e.g., excessive refund requests, attempting to repeatedly download content and then request refunds).

3. Non-Refundable Situations

Refunds will generally not be issued in the following circumstances:

• Refund requests submitted after 10 days from the original purchase date.
• If a significant portion (typically more than 20%) of a course or downloadable content has been consumed, viewed, or downloaded, Progress through the class will be determined based on our system’s tracking of the modules completed or videos watched.
• If there has been a violation of our [Terms & Conditions].
• For repeated refund requests for the same product by the same user.
• Products that are explicitly marked as non-refundable at the time of purchase.
• Purchases made using gift cards or promotional credits, which are typically refunded as credits to the original gift card or account.

Right of Withdrawal (EU Customers Only)

Under EU consumer law, digital products are typically exempt from the right of withdrawal once the product has been downloaded. By purchasing and downloading a product, you acknowledge that your right of withdrawal is waived. However, if you believe there is an issue with your product, please contact us at sales@rana-academy.site.

4. How to Request a Refund

To request a refund, please follow these steps:

• Send an email to sales@rana-academy.site within 10 days of your purchase.
• In your email, please include:
• Your full name is used for the purchase.
• The email address is associated with your Rana for cake account.
  Your Order Number.
• The name of the product you wish to refund.
• A brief reason for your refund request.

5. Refund Processing

Once we receive your refund request, we will:

• Review your request and the product usage details to determine eligibility within 15-20 business days.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment (e.g., credit card, PayPal) within a certain number of days, depending on your bank or payment processor.
• You will receive an email notification once your refund has been processed.

6. Contact Us

If you have any questions about our Returns & Refund Policy, please contact us:

• Email: sales@rana-academy.site
• Phone: 00962788231078
• Address: Sports City – Martyr’s Monument St. 39, Amman, Jordan